We strive to provide excellent customer service and support to all of our shoppers. If you have any questions or concerns regarding your order, please feel free to contact us through any of the following channels:
Email: thesilkry@gmail.com Phone: +447481503294
Our support team is available to assist you during the following hours:
Monday – Saturday : 10:00 am – 8:00 pm PST Sunday: Closed
We aim to respond to all inquiries within 24 hours. However, during peak periods or holidays, response times may be slightly longer. We appreciate your patience and understanding.
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with the quality of our product, please contact us within 24 hours of receiving your order to initiate a return or exchange.
Please note that items must be returned in their original condition, unused and with all original tags and packaging. Once we receive your returned item, we will process your refund or exchange within 5 business days.
If the item you received was defective or damaged, please contact us immediately and we will work with you to resolve the issue.
Shipping Policy
Most orders are shipped within 2-3 business days of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
If you have any questions or concerns regarding your shipment, please contact us and we will be happy to assist you.